Warranty Policy

Last updated: April 2026

At Your Brand Name, we guarantee the authenticity and quality of every product we sell. This Warranty Policy outlines what you can expect from us and how we handle issues related to product condition upon arrival.

1. Product Authenticity Guarantee

Your Brand Name is an authorised retailer of all brands and products listed on our website. We guarantee that every product sold through our store is:

  • 100% authentic and sourced directly from official brand distributors or manufacturers
  • Stored and handled in compliance with manufacturer guidelines to maintain product integrity
  • Within its expiry/use-by date at the time of dispatch
  • Free from counterfeit or imitation components

If you have any reason to doubt the authenticity of a product you have received, please contact us immediately at authenticity@yourbrandname.com with photographic evidence. We take such matters extremely seriously and will investigate promptly.

2. Damaged or Broken Products

Despite our careful packaging and quality control process, products may occasionally arrive damaged due to transit conditions. If your product arrives broken, cracked, leaking, or otherwise physically damaged, please:

  1. Take clear photographs of the damaged product and its packaging immediately upon receipt.
  2. Contact us within 48 hours of delivery at support@yourbrandname.com, including your order number and the photographs.
  3. Do not discard the item or packaging until your claim has been resolved.

We will review your claim and, upon verification, offer you one of the following resolutions at no cost to you: a full replacement of the damaged item, or a full refund to your original payment method.

3. Expired Products

In the unlikely event that you receive a product that is past its expiry date or Period After Opening (PAO) date at the time of delivery, please contact us immediately. We will send you a replacement or issue a full refund.

4. Allergic Reactions & Skin Sensitivities

While we guarantee the authenticity of all our products, individual reactions to cosmetic ingredients vary. Your Brand Name cannot be held responsible for allergic reactions or skin sensitivities resulting from product use. We strongly recommend that you:

  • Read the full ingredient list before purchasing
  • Perform a patch test before applying any new product to a larger skin area
  • Consult a dermatologist if you have known allergies or sensitive skin

Please note that allergic reactions do not constitute grounds for a refund under our hygiene-based return policy.

5. Manufacturer Warranties

Some products may carry a manufacturer’s warranty. Where applicable, this will be stated on the product packaging or listing page. Manufacturer warranties are handled directly by the brand and are separate from our store policy.

6. Exclusions

This warranty policy does not cover: damage caused by misuse, improper storage, or negligence by the customer; products that have been tampered with or modified; normal wear and tear; or products where the seal has been broken and the product returned after use.

7. Contact Us

For any warranty claims or product authenticity concerns, please contact us at support@yourbrandname.com. We are committed to resolving all issues swiftly and fairly.